Your privacy is extremely important to us and we want you to know what information we collect about you and how we use it.
Monomarket Ltd is the overall name for the following:
- The Bed Experts at Newbridge Street Bedding Centre
- The Bed Experts at Portrack Lane Bed Centre
- The Bed Experts at Northgate Bedding Centre
- The Bed Experts at Sunderland Bedding Centre
- The Bed Experts at mrmattress.co.uk
Monomarket Ltd is the data controller.
For simplicity throughout this policy, 'we' and 'us' is Monomarket Ltd and the brands as detailed above.
What information do we collect about you and when do we collect it?
We collect information about you when you register with us or place an order for products or services. The information we collect includes name, billing/delivery address, and any other contact details including email address and telephone.
If you create an account - your password, email address and your full name, address and telephone numbers.
When you fill in any forms, an example of this might be if you had an accident in one of our stores, we may collect your personal data.
Some of our stores have CCTV for security purposes and these systems may record your image.
We may collect your details when you communicate with us by any means, for example with a query/complaint.
We will collect information for marketing preferences when you engage with us on social media or visit our website. We will also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies which is explained in a later section.
We are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical and managerial processes to safeguard and secure the information we collect.
How and why will we use the information about you?
We collect information about you to process your order and manage your account. Your details will be kept for a reasonable period following your purchase in order that we can fulfill any contractual obligations, for example, refunds or guarantees.
Your details may be passed on to a third party in order to supply or deliver your purchase so this might include our manufacturer's, couriers or shipping companies. Another example where we may pass your details to a third party is if, for example, a technician may need to visit your home to inspect a product you have purchased. We will only provide the information to a third party that they need in order to fulfill their specific service.
We may share information about fraudulent or potentially fraudulent activity in our premises or systems, this may require us to share information including your personal data to the police, or any other regulatory/enforcement body in your country of origin or elsewhere, upon a valid request to do so.
If we discover any criminal activity or alleged criminal activity through the use of CCTV, we will process this data for the purposes of preventing or detecting unlawful acts. Our aim is to protect our customers and the individuals we interact with from criminal activities.
We will not use the information you provide to contact you for marketing purposes
We will not share your information for marketing purposes with other companies.
This list is not intended to be exhaustive and may be updated from time to time as business needs and legal requirements dictates. Some of the personal information that we maintain will be kept in paper files, while other personal information will be included in computerised files.
Third-Party Data/ Payment Processors
If you pay for your product using the in-store option of 0% interest free credit, this is provided by Barclays Partner finance which is a trading name of Clydesdale Financial Services Ltd, a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services is authorised and regulated by the Financial Conduct Authority.
If you decide to pay for a product online using the 0% interest free credit option, we use Divido Financial Services Ltd. They are owned by Shawbrook Bank Ltd of Lutea House, Warley Hill Business Park, The Drive, Great Wareley, Brentwood CM13 3BE. Divido Financial Services Ltd operates a secure server to process the authorisation of the credit agreement. This means that the details you disclose to them are never revealed to us.
In order to provide the above services, you will need to disclose your personal information to these lenders who in turn may need to disclose your information in order to:
- Comply with any legal obligation or respond to law enforcement
- Investigate and prevent security threats, fraud or other malicious activities
- In processing your order, your details may be sent and also use information from credit reference agencies and fraud prevention agencies.
If you pay for a product using our online store at mr.mattress.co.uk, we use PayPal Payment Pro to process your payment. PayPal Pro operates a secure server to process payment details. They encrypt your credit or debit card information and authorise payment directly. This means your credit card or debit card details are never revealed to us. They can be reached at PayPal (Europe)
S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal L-2449, Luxembourg
Access to your information and Correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email
or write to us at the following: Data Protection Officer, Monomarket Ltd, 160-170 Newbridge Street, Newcastle Upon Tyne NE1 2TE
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org or click here
You can set your browser not to accept cookies and the above link tells you how remove cookies from your browser. However , in a few cases some of our website features may not function as a result.
Other Websites and Third-Party Data Processors
Transferring of data outside of the UK
We may need to transfer your personal data between countries to enable us to supply the goods or services you have requested. This could happen for example if the relevant manufacturer or supplier is operating from a different country or the systems that your data is stored in is based in another country. By dealing with us, you are giving your consent to this overseas use, transfer and disclosure of your personal data outside your country of residence for our ordinary business purposes
Information from Children
We do not direct this website to children and do not ask for date of birth in order to make a purchase, any child under the age of 18 should refer to their parent/guardian
How to contact us
- By email at firstname.lastname@example.org
- or write to us at : Monomarket Ltd, 160-170 Newbridge Street, Newcastle Upon Tyne, NE1 2TE
Thank you for taking the time to read this document