This website is hosted on a secure server, you can therefore be confident that your details are held safely. Once your order has been processed the details are removed from the site, other than the parties involved in the handling process of your order we will not pass on any of your details to a third party.
By using the term ‘we’ this means Monomarket Ltd who are the owners of The Mr Mattress website and by using the term ‘you’ this means you the buyer.
Monomarket Ltd 160 -170 Newbridge Street, Newcastle Upon Tyne NE1 2TE
We reserve the right to change these terms and conditions from time to time, without notice and the amended terms will be posted on our website.
Access to and use of www.mrmattress.co.uk (the website) is free of charge and by using this website you are fully accepting the disclaimers, terms and conditions used in this notice. You must stop using this website immediately if you disagree with any of the terms and conditions stated.
Whilst we attempt to make sure that the information on this website is correct, we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on this site. In addition, whilst we try to make sure that all prices on our website are correct, inaccuracies, errors or omissions may happen. If we discover an error in the price or an inaccuracy in the description of the goods you have ordered we will inform you as soon as possible and give you the opportunity of re-approving your order at the correct price or cancelling it. You will receive a full refund if you have paid for the goods and subsequently decide to cancel.
On some occasions we may have to refuse your order, we reserve the right to do so, and will inform you immediately of this decision which mean there will be no binding contract between us.
Monomarket Ltd is a leading independent retailer of branded products. Please be aware that each of the various trademarks, product names, company names and corporate identities represented on this site are the property of their individual companies
Your credit/debit card details will be encrypted by Thwate, a secure server, certified to accept credit card payments online to minimise the possibility of unauthorised access or disclosure, making your details safe and secure.
All major credit/debit cards are accepted for payment, this is a secure website. Every time you enter an area of the site that has or requires sensitive information such as credit card details, an icon at the bottom of your browser window will appear which will resemble a closed padlock or an unbroken key. We use Internet standard SSL encryption technology to scramble your sensitive data when you transmit it to us. All collected information is stored on our secure systems, and credit card numbers are wiped from our computer database following payment.
The confirmation stage sets out the final details of your order. When you submit this we will then send an email with your order acknowledgement which details what you have ordered, please note that this does not constitute an acceptance of your order from us.
Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email or by telephone.
The price of an item does not include the delivery charge, which will depend on the delivery method you choose. The rate applicable for the delivery charge will be calculated at the date you place your order. For more information on delivery arrangements see delivery information.
In the case of goods that are made to order such as beds or mattresses, your acceptance of the order takes place at the point at which we confirm our acceptance of your order please note that different cancellation rights apply to made to order products. Once these products have been delivered they can not be returned unless they are damaged or have been mis-described, this does not affect your statutory rights.
All items are eligible for free delivery within mainland UK at mrmattress.co.uk, this is not applicable to our High Street stores. Some post codes may be subject to a delivery charge, we will notify you if this is the case.
Smaller items will be delivered by a one man to the door service, unless an upgraded delivery request is made subject to a £30 delivery charge.
Kingsize and superkingsize divans and mattresses will be delivered by a 2 man team, who will deliver to the room of choice. An am / pm time slot will be given 24 hours prior to delivery by either text or e-mail, alternatively you can check online after 3pm the day before delivery.
Our drivers can telephone you prior to delivery to let you know they are en-route so you don't have to wait in all day, please request this when placing your order. This service is not available on boxed and rolled mattresses, accessories such as pillows, quilts and mattress protectors - these will be delivered via parcelforce or alternative similar carriers.
Standard delivery will take between 2-7 working days.
Delivery will be made to the address specified when you complete the order and a final delivery charge will be confirmed before your order is processed.
Please note we only deliver to addresses within mainland England, Scotland and Wales, excluding the highlands and islands. Additional charges may be applicable to more remote areas and you will be notified of this either by phone or email.
If an item is temporarily unavailable or has a longer lead-time, then you will be contacted with the choice of an alternative or a revised delivery date.
We use a variety of delivery methods, depending on the size of the item you order and the speed with which you wish to receive it. For more information on delivery arrangements and prices see delivery information. Whilst we make every effort to deliver most items within 30 days of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We can not be liable for any loss of wages or any costs either directly or indirectly which result in a delay in delivery. We will contact you to let you know if we are having any problems getting an item to you.
A signature is required at delivery. By placing an order you are authorising us to accept a signature from another person on your behalf if you are not present at the time of delivery. Ownership of an item will not pass to you until we have delivered the item to you. When an item is delivered, risk of damage to or loss of the item passes to you.
We reserve the right to charge a re-delivery fee to cover delivery costs if there is no one present on the agreed delivery date.
We have no facility for the collection and disposal of your old bed or mattress however we advise you to only dispose of your old goods following the acceptance of delivery of your new goods.
In exceptional circumstances, a product may arrive suffering minor wear and tear from the shipping process, or even a minor defect that occurred at the factory. It is important that you report any damage immediately upon delivery by noting it on the Delivery paperwork and emailing us on email@example.com or calling our customer services department on 0191 233 2203.
It is your responsibility to ensure there is adequate space at the delivery address for the delivery to take place, please check the measurements of the goods you are buying. If we can not make delivery as the space is too restricted or it is impossible to make the delivery due to health and safety requirements then we will consider this to be a failed delivery. You will agree to pay our additional fees for rearranging delivery on your behalf and also for the storage of goods until this arrangement can be made. You will at this point have the choice of rearranging the delivery of your goods including the additional costs of re-delivery and storage. This extra cost will only be charged at the cost charged to us by the delivery company. If at this point you decide to cancel your order we will refund the cost of your goods less the delivery fee. In the case of made to order beds and mattresses these can not be cancelled and an arrangement for re-delivery including any extra costs we incur on your behalf will be confirmed with yourself.
Our standard delivery is a one man delivery to your door only. If you live in a flat or apartment delivery shall be made to the lobby of that block. Once delivery has been made the ownership of title passes to you and we will not be held responsible for loss or damage to the goods from that point.
Where delivery is being made by our 2 man gold star service we will use reasonable attempts to deliver goods to your room of choice within the delivery address, this is providing that it is safe and practical to do so, if the delivery team reasonably consider that delivery to the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the delivery document. Once you are aware of these factors you may still decide to go ahead with your delivery, we will not be liable for any damage caused to the goods or your property as a result of an attempted delivery on your instructions.
Should you wish to return products purchased online, you must notify us by telephone or in writing within seven days of the receipt of your goods. We accept returns of all items only if they are returned within 30 days of delivery. You can either arrange to return the goods yourself at your own cost or you may ask us to arrange to collect the goods on your behalf. You will be charged £60 for this service and this will be deducted from your refund. Goods must be returned to us in the same condition they were in at the time of delivery and in their original packaging. Items which are not adequately packaged at time of collection may not be collected and a charge of £60 may be imposed to cover cost of failed collection. Refunds of the goods less the delivery charge will be issued within 30 days of receipt of goods and after we have inspected them for damage. For goods such as pillows, mattress protectors and duvets, you the customer shall be responsible for returning the goods, and cost of return, to us via the carrier or postage method you choose. These should be returned to us unused and in their original packaging. A £5 re-stocking and handling charge will occur per item which will be deducted from your refund amount once the goods are back and inspected.
Goods must be inspected on delivery and refused if damaged, as we cannot be held responsible for goods damaged in transit which have been signed for. If the goods look like the packaging has been damaged please ask the drivers to note this on their paperwork before signing for your items. If the product does not appear to be damaged on arrival and upon unwrapping you discover any faults you must contact us within 7 days. This will enable the returns process to be more swift and efficient.
If the goods we have delivered are incorrect or faulty, we will organise collection and we will replace the item free of charge as soon as possible.
We reserve the right to withhold all or part of your refund if items are returned damaged.
Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.
We will not accept the return of any item which has undergone any assembly by the purchaser. All items returned to us must be in the original packaging and returned in same condition as it was delivered.
We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website. The total liability of this agreement shall be limited to the price paid for the products.
These terms and conditions do not exclude our liability if any to you for personal injury or death resulting from our negligence and do not affect your statutory rights.
This website must not be used for any purpose that make be unlawful including interfering with another person’ use of this website, making, transmitting or storing copies of materials protected by copyright within this website without permission of the owner. We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.
If you access any other sites from links from our website we can not be held responsible for the content on that site, these external sites our outside of our control and not covered by these terms and conditions.
Not all goods and promotions that are offered online will be available in our Stores, and this also applies in reverse. Generally, our online prices are the same as in our stores. Occasionally, however, you may find a difference in price, for instance where there are different store and online promotions. We reserve the right to adjust prices, goods and special offers at our discretion.
All offers are subject to availability and while stocks last
Events beyond our reasonable control
To the fullest extent permitted by law we will not be held responsible for any failure to provide or delay arising from any event which is beyond our reasonable control. This includes but is not limited to any default due to an act of God, fires, floods, earthquakes, storms, natural disasters, war, civil unrest, act of terrorism or threatened terrorism, or malicious damage to our premises, industrial disputes and individual action. This provision does not affect your statutory rights.
Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently, if you are not happy with the way we handle any disagreement then this will be covered by English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the English courts.
Please note the following email addresses and telephone numbers relate to online shopping queries only. Please direct other queries to your nearest store, the number of which may be found under our Stores link on this website. Alternatively if you have purchased an item from one of our stores and wish to contact the customer service department, the number is 0191 2651444
Sales and Customer Services 0191 233 2203
By Post to:
Bedding Centres Monomarket Ltd,
160 – 170 Newbridge Street
Newcastle Upon Tyne
Monomarket Ltd is registered in England, our company registration is 2028310 VAT registration number is 454011051. Our registered office is 160 – 170 Newbridge Street, Newcastle Upon Tyne NE1 2TE